Frequently Asked Questions
We do our best to answer your questions, to give you the peace of mind you deserve. If you don't find an answer in the questions below, please phone us on 2138 6688 or call into our nearest store. We will be more than happy to provide you with the information you need.
- Is there a down side to using refilled printer cartridges?
- Are recycled cartridges inferior to new ones?
- How many times can my cartridge be refilled/remanufactured?
- Does using a remanufactured cartridge affect my printer warranty?
- Are you aware that some original cartridges purchased are sometimes manufactured from recycled materials?
- What warranties and guarantees do Cartridge World provide?
- I have not used my printer for some time and the printouts are streaky or a colour is missing, is there anything I can do?
- I have bought a Cartridge World product that requires a template, where can I get it from?
1Is there a down side to using refilled printer cartridges?
No, in fact there are a number of benefits, not only are you saving money, the ink and toners we use are specifically formulated to match that of the original cartridge, thus the print quality is guaranteed to be as good, if not better. There are also significant benefits for the environment too.
2Are recycled cartridges inferior to new ones?
Not at all, we not only use the best inks and toners available, we also replace all worn and moving parts in toner cartridges. Each cartridge is then vigorously tested to ensure optimum print performance before it leaves our premises.
3How many times can my cartridge be refilled/remanufactured?
Both inkjet and toner cartridges can be refilled/remanufactured several times. We clean, test and guarantee every cartridge to perform as well as the original, hence our 100% Money Back Guarantee.
4Does using a remanufactured cartridge affect my printer warranty?
In the unlikely event that a cartridge refilled by Cartridge World causes damage to the printing mechanism of your equipment, please contact the Cartridge World store where the cartridge was purchased as soon as possible. If it is established that the Cartridge caused the damage then Cartridge World will reimburse the full amount of the repair charge for any such valid claim.
5Are you aware that some original cartridges purchased are sometimes manufactured from recycled materials?
Yes that's right. Look at the packaging and read the statement. HP cartridges: "Made in Japan from the highest quality new and recycled materials". Canon cartridges: "Canon has implemented a cartridge recycling program. This cartridge may contain reconditioned parts and re-moulded materials".
6What warranties and guarantees do Cartridge World provide?
Cartridge World uses only the best quality imaging supplies. We guarantee that cartridges refilled by our company will perform as well as the original equipment manufacturers under similar conditions. Please view the full warranty certificate.
7I have not used my printer for some time and the printouts are streaky or a colour is missing, is there anything I can do?
You need to perform a head clean/cleaning cycle using the software for your printer, as the printhead in your printer or on your cartridge is blocked. There are a number of ways you can do this depending on the type of printer you are using, please consult your user manual for the correct method, or contact your local Cartridge World store for further assistance. If the print problems persist (more than one cleaning cycle may be needed for heavy blockages) please contact your local store to arrange bringing your printer/cartridge in to the store for further inspection/cleaning.
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